The Mark

In a city where excellence is expected, The Mark stands alone. This year marks a century since The Mark’s first iteration opened in New York City. Since then, it has become an uptown institution renowned for its discreet celebrity clientele, elevated culinary experiences, and unique positioning as the city’s most elegant, yet “boldly lavish,” destination. And, of course, as the first book on the legendary hotel, The Mark is as glamorous and playful as the property itself. 

Written by New York Times best-selling author Derek C. Blasberg, the hospitality coffee table book offers readers an insider tour of this Upper East Side icon, which is part pied-à-terre, part discreet clubhouse for its sophisticated guests. In 2005, the hotel was reimagined by interior designer Jacques Grange. Preserving its landmark status while modernizing its interior, Grange brought his high-French style to all public spaces and to each of the 153 rooms, blending striking contemporary design with understated comfort. To enhance his vision, he convened an extraordinary circle of creative artisans and luminaries, including the likes of Karl Lagerfeld, Guy de Rougemont, Paul Mathieu, and Mattia Bonetti, whose bespoke furnishings further enriched the new life given to this legendary hotel.

As the Met Gala’s iconic prelude throughout the years, The Mark has solidified its role as the unofficial headquarters for fashion’s biggest night. Curated experiences (such as a private sailboat and a custom pedicab, also known as the ‘Bergdorf Goodman Express’) and North America’s largest penthouse suite magically capture the hotel’s singular blend of personality, luxury, and wit.

Bringing together beloved destinations for beauty, dining, and leisure, including Frédéric Fekkai’s flagship salon, Caviar Kaspia at The Mark, The Mark Restaurant by Jean-Georges, the elegant Mark Bar, and an Assouline bookshop, the hotel serves as a true Upper East Side staple, adored by both global travelers and New Yorkers alike. The Mark embodies a rarefied sense of luxury.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.