Eichholtz Long Island ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you visit our showroom, use our website (eichholtzlongisland.com), or interact with our communication channels.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA: Eichholtz Long Island DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes. All text messaging originator opt-in data is kept strictly confidential and is used solely for providing our direct services.
Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you:
- Identity & Contact Data: Name, email address, phone number, shipping/billing address, and company details (for Trade Program members). - Financial Data: Payment card information (processed securely via Shopify; we do not store full card numbers) and bank account details for high-value transactions. - Technical Data: IP address, browser type, device information, and website usage patterns collected via cookies and Google Analytics. - Communication Data: Records of inquiries, service requests, appointment details, and timestamped opt-in records for SMS and email communications.
SMS Messaging & A2P Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our luxury furniture services, including appointment reminders, order updates, and customer support.
- Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions to comply with the Telephone Consumer Protection Act (TCPA). - Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. - Help & Support: Reply "HELP" for assistance or contact us at info@eichholtzlongisland.com. - SMS Data Protection: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as customer service) is permitted, but excludes text messaging originator opt-in data and consent.
How We Use Your Information
We use your data to:
- Fulfill orders, process payments, and arrange deliveries via third-party couriers. - Manage your appointments and Trade Program membership. - Improve website security and functionality (Analytics/Profiling). - Communicate updates and promotions (only with your explicit consent). - Comply with legal obligations and prevent fraudulent transactions.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We only share data with:
- Service Providers: Third-party vendors who assist in our operations (e.g., Shopify, payment processors like Stripe/PayPal, and shipping carriers like UPS/FedEx). - SMS Aggregators: Solely for the purpose of delivering the messages you have consented to receive. - Legal Requirements: When required by law or to protect the rights and safety of our users or the public.
Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Data Security & Retention
We implement SSL encryption and technical organizational measures to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements.
Your Rights
Depending on your location, you have the following rights:
- Access/Rectification: Request a copy of your data or correct inaccuracies. - Erasure: Request deletion of your data. - Withdraw Consent: Opt-out of marketing at any time (via "Unsubscribe" links or "STOP" for SMS). - Data Portability: Request your data in a structured, machine-readable format.
Contact Us
If you have questions regarding this Privacy Policy or your data, please contact our team: Eichholtz Long Island 154 Mineola Avenue, Unit C Roslyn Heights, NY, 11577 Phone: +1 516-363-4427 Email: info@eichholtzlongisland.com Website: eichholtzlongisland.com
The Eichholtz Long Island Privacy Policy was last updated in November 28, 2025.
