The Luxury Collection: Hotel Secrets

The seventh volume in The Luxury Collection series, The Luxury Collection: Hotel Secrets discovers the hidden stories of the world’s most beautiful destinations. Showcasing a curation of exclusive sights, decadent flavors, and unparalleled history, explore the unique experiences that make each Luxury Collection property truly distinct. Sleep in Frank Sinatra’s private suite at the Castillo Hotel Son Vidal, relish the rare volumes of Hotel Augustine’s thirteenth century library, and order sweets from the chef’s secret menu at Domes Miramare; behind each Luxury Collection property is a story closely connected to the culture and people of its city. Uncover the secrets of each destination and draw exceptional insights from travel tastemakers such as artist Donald Robertson, fashion mogul Laure Heriard Dubreuil, designer Waris Ahluwalia, and photographer Claiborne Swanson Frank.

The Luxury Collection is an ensemble of more than one hundred fifteen of the world’s finest hotels and resorts, each noteworthy for its architecture, art, furnishings, and amenities. Sharing a dedication to immaculate service and comfort, each property has a unique heritage inextricably tied to its destination. Curated for their spirit of diversity and genre, each Luxury Collection property has a story to tell.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.