Raffles

Asia is the spiritual home of Raffles, where the story of the hotel—and its butlers—began. It’s where the adage that service should act like a gentle breeze—unnoticed but welcome— remains paramount. Butlers here must display a light touch but a constant one, a sense that they’re ever ready but never anxious. At Raffles, the service always stretches beyond the grounds of the property—the role of a butler won’t be limited to the four walls of a suite.

The world of Raffles hotels brings the romance, elegance, and glamour of another era to our modern times. Often situated within a significant landmark, each property embodies a fusion of British refinement and Asian charm, inviting guests to experience the brand’s legendary sophistication and unique service. In Raffles: From your Butler, readers are guided page after page by their own private butler to experience the best of Raffles across an array of regions around the world.

From Paris to Dubai to Singapore, discover the city, explore the region, and let yourself wander new ground with personalized notes from your butler: a unique dinner reservation for two nearby one of the world’s seven wonders, a teatime in Raffles Singapore’s Palm Garden or a private swimming session for your children, perhaps? This captivating book celebrates the Raffles legacy with exclusive photography, a cheeky-toned text, full of compelling anecdotes, by travel writer Mark Ellwood, and a foreword by Derek C. Blasberg. They will both take you on a trip across the five continents, stopping at every Raffles location along the way.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.