Passalacqua: A Love Letter to Lake Como

Under wide awnings, the outside table settings are dappled in warm, golden light. Lovers stroll among the grandfather trees, whispering sweet nothings. Passalacqua is so idyllic and inviting that you can’t help but become a romantic, one captivated by dreams of love. Ever since Bellini wrote two of the world’s greatest operas here, Norma and La sonnambula, he has become Passalacqua’s guardian spirit, its genius loci. His serene, sensuous nature still echoes through the villa and the gardens that flow down to the lake.

Named the World’s Best Hotel in 2023, Passalacqua embodies the very essence of the Italian dream. This eighteenth-century estate sits within mature terraced gardens overlooking Lake Como, offering just twenty-four intimate rooms and suites designed for ultimate relaxation and refined luxury. Reimagined as a true home away from home, it is both a welcome retreat after a day of exploring the region’s breathtaking beauty and a haven you may never want to leave. 

This volume was created in close collaboration with owners Paolo, Antonella, and Valentina De Santis, inviting guests to spend unforgettable days on the grounds of Passalacqua. From the moment you pass through the gates to the moment you leave—reluctantly— the experience unfolds like a dream. Passalacqua: A Love Letter to Lake Como features exclusive illustrations from Andrea Ferolla, photography from Daria Reina, and reflections from beloved guests such as J.J. Martin, Donna Hay, and Emilia Wickstead.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.