Marrakech Flair

It has been said that Marrakech awakens all of the senses. Whether it is seeing the intricate zellige tilework; smelling the various spices sold at the souks; hearing the call to prayer emanate from the nearby mosques; touching the supple leather used to make a pair of babouches (leather sandals); tasting a flavorful tagine, Marrakech never fails to excite. Located just west of the Atlas Mountains, the city has been inhabited by Berber farmers for centuries. It has been dubbed the “Ochre City” because of the proliferation of red sandstone buildings and the red city walls, which now enclose the Medina, home to Jemaa el-Fnaa, one of the busiest squares in Africa.

Marrakech overflows with culture and has been inspiring visitors for decades. From Yves Saint Laurent to Talitha Getty, Winston Churchill to Mick Jagger, Marrakech has attracted great icons inspired by its eternal spirit as well as its sweet, beautiful life. Yves Saint Laurent’s intimate relationship to this city lead to the opening of a museum dedicated to his legendary work. The annual Marrakech International Film Festival draws a prominent crowd. Museums abound, exhibiting Moroccan arts, photography, carpets, and the Andalusian design aesthetic that permeates the city’s architecture. La Mamounia hotel, opened in 1923, offers a storied history, which includes hosting guests such as Winston Churchill. Vanessa Branson’s El Fenn is a collection of traditional riads that form a stunning boutique hotel. There are countless ways to be immersed in the culture of Marrakech, but perhaps the best place to start is with a simple glass of mint tea.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.