The Luxury Collection: Extraordinary Celebrations

The eighth volume in The Luxury Collection series, Extraordinary Celebrations explores local celebrations and festivals from the world’s most distinctive hotels. From wine festivals to award ceremonies, unique celebrations are found across the globe and are the perfect way to connect with a destination and its cultural heritage. Experience the thrill of a royal horse race in Dubai with the help of the concierge at Al Maha. Tambo del Inka in Peru offers a front row seat to an historic religious procession. The Nines is the ideal home base to enjoy Feast Portland, a four-day all-you-can-eat festival. Each Luxury Collection property is a reflection of its location, and these celebrations are an intimate look inside the destination and the local culture. Accompanying this directory of galas, holidays and parades are interviews with global tastemakers, who share their distinct insights into all things travel that are sure to inspire unforgettable and transformative experiences.

The Luxury Collection is an ensemble of more than one hundred fifteen of the world’s finest hotels and resorts, each noteworthy for its architecture, art, furnishings, and immersive experiences. Sharing a dedication to elevated service and comfort, each property has a unique heritage inextricably tied to its destination. Curated for their spirit of diversity and genre, each Luxury Collection property has a story to tell.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.