Hotel Wailea

Hotel Wailea defines the ultimate Hawaiian-island escape. Perched above the deep-blue water of the Pacific Ocean and tucked away in forest of lush palm and banana trees, Hotel Wailea is an ultra-private Maui boutique resort and Hawaii’s only Relais & Châteaux property. For those dreaming of adventure, romance and laid-back beach luxury, Hotel Wailea is waiting to wish you aloha.

Join acclaimed local journalist Malia Mattoch as she explores Hotel Wailea’s intriguing past and plunges into the present of this effortlessly glamorous escape. With page after page of original photography, this book captures the essence and style that make this hidden boutique hotel a home away from home for the in-crowd, celebrities and anyone else looking for a touch of Maui without the endless crowds.

Hotel Wailea began as a mysterious property with a mischievous past. Originally constructed in the 1980s as a member club called the Diamond, it had the ocean at its feet, Maui’s dormant Haleakalā volcano at its back and intrigue at its core. McManus saw the possibility of creating something new: a tropical luxury village rather than a single high-rise building typical of neighboring properties. “The prevailing thought process coming off a plane to do a hotel in Hawaii is that everything has to be centered on the beach,” says McManus. “Typically, locals in Hawaii know that living on the beach is a less than private experience, especially when you compare it to seaside locations in Europe, where it’s about the ocean views, a sense of privacy and service.”

Hotel Wailea was recognized as the No. 1 Hawaii resort in Travel + Leisure’s 2023 World’s Best Awards, the first property ever to win No. 1 Hawaii two years in a row. Hotel Wailea has also been recognized on the prestigious Travel + Leisure Top 500 World’s Best List for multiple years, including in 2023.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.