Heart & Love

Press your thumbs together, bend the remaining fingers, and have them connect at the fingernails. Slightly overlap your thumb and index finger. Combine the less-than symbol with the numeral 3. Draw a diamond, make a half circle on the top-left side, make another half circle on the top-right side. These various directions will all create the universal symbol of love, an anatomically inaccurate depiction of the heart that has come to represent the center (or heart) of emotion, intuition, sincerity: heartbroken, follow your heart, cross my heart. In the body, a functioning heart is essential to being alive. Some poets and great writers might also argue that love is the sole purpose of life. Across cultures and religions, from science to artistic expression, the heart as symbol has been omnipresent for centuries, whether in ancient practices or pop-art creations.

True love, in all types of relationships, is something to believe in. The same sentiments showcased in the legendary fictional romances of film (think Jack and Rose, Westley and Buttercup, Noah and Allie) can be found in real-life examples (Jane Birkin and Serge Gainsbourg, John Lennon and Yoko Ono, JAY-Z and Beyoncé). Love is an endless fountain of inspiration and has perhaps been the greatest source of creative expression in history, whether in fashion (Moschino, Saint Laurent), art (Klimt, Leonardo, Koons), or poetry (E. E. Cummings, Pablo Neruda). While love the feeling may not be a tangible, visible thing, the pages of Heart & Love come the closest to capturing this ever-elusive, all encompassing, life-changing, often fickle, most important, world-consuming emotion.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.