Hawaii Aloha

Paradise is an archipelago, isolated in the middle of the Pacific. Volcanic peaks pierce the clouds. Turquoise waves roll toward black-sand shores. Lava flows, steam rising as fire meets ocean. Yet Hawai‘i’s beauty is only the surface. Beneath it lies something deeper: sacred ground shaped by Polynesian voyagers. They brought language, tradition, and a profound connection to ‘āina, the land that sustains all life. To see Hawai‘i only through its postcard perfection is to miss its soul.

Each island carries its own character. Oahu pulses with urban energy in Honolulu. Maui’s Road to Hana winds through rainforest waterfalls and hidden beaches. Kaua‘i’s Na Pali Coast stands untouched, dramatic, humbling. The Big Island holds Kīlauea’s active crater and Mauna Kea’s snow-dusted summit, extremes that shouldn’t coexist. Moloka‘i and Lana’i whisper of an authentic old Hawai‘i. Surf culture was born here, not as sport but as spiritual practice. Aloha is not just greeting but philosophy: love, compassion, breath shared between people and place.

Hawaiian culture thrives beyond resort walls. Traditional hula tells ancestral stories through movement. Local plates mix kalua pork with Portuguese sweet bread, Japanese mochi with Spam musubi, a delicious collision of histories. Artists carve koa wood and weave lauhala. Musicians blend slack-key guitar with contemporary sounds. Hawaii Aloha invites you beneath the surface, past the lei and luau, into the islands’ true heart, where respect for the past guides the present, where nature commands reverence, and where the spirit of aloha endures.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.