Baur Au Lac: A Legacy by the Lake

Baur au Lac: A Legacy by the Lake captures the history and spirit of a legendary hotel shaped by seven generations of family stewardship and cultural influence at the heart of Zurich. Since opening its doors in 1844, Baur au Lac has stood as one of Europe’s most distinguished luxury hotels, renowned as a place of heritage, culture, art, and refined hospitality.

What began as the inspired vision of Johannes Baur remains, more than 180 years later, the hotel’s modus operandi, as it is still owned and operated by his descendants, the Kracht family. Maintaining a highly personalized and luxurious service, the hotel is home to the popular Baur’s Brasserie and Bar and the Mediterranean-inspired restaurant Marguita, as well as the iconic “Art in the Park,” an outdoor exhibition in the hotel’s park that features sculptures from renowned and emerging artists, highlighting the hotel’s deep ties to art and culture.

Located in the heart of Zurich’s historic center, nestled away in its own leafy park, and wrapped in spectacular views of the Swiss Alps and Lake Zurich, the hotel has long had a history of hosting famous figures. From Empress Elisabeth of Austria (“Sisi”) to Elton John, Sophia Loren, Audrey Hepburn, and other prominent figures, Baur au Lac has always served as a haven of luxury and discretion.

Baur au Lac: A Legacy by the Lake captures the remarkable story of the hotel through images of its past and present, alongside the guests, employees, and the Kracht family who embody its heart and soul.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.