Kiehl's Since 1851

Kiehl’s has never been simply a skin-care brand. For 175 years, the New York institution has been shaped by curiosity, science, generosity, and an instinctive understanding that care begins with people. It is a philosophy that has guided the brand from John Kiehl’s original apothecary, at Thirteenth Street and Third Avenue, to a global community, without losing the spirit of its East Village beginnings.

In Kiehl’s Since 1851, writer Zachary Weiss traces the people, products, traditions, and unexpected ideas that have defined the company from its beginning. The story moves from personalized remedies and homeopathic preparations through generations of family stewardship, the development of the brand’s first formulas, and its evolution into a leader in efficacious skin, hair, and body care. Along the way, the book brings together the details that make the Kiehl’s universe so singular: lab-coated Skin Pros, generous sampling, Mr. Bones, vintage motorcycles, artist collaborations, philanthropic initiatives, and formulas tested in some of the world’s most extreme environments. At its center is a pioneering approach to customer service built on listening, education, trust, and the belief that every visitor should leave knowing something more than when they arrived.

Created to mark Kiehl’s 175th anniversary, this is a book that feels both celebratory and necessary. Through archival imagery, personal recollections, and remarkable stories, it preserves a heritage that extends far beyond the products themselves and reveals how a neighborhood apothecary became a gathering place for the world.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.