Rio De Janeiro

Arms outstretched, gaze slightly downward, covered in millions of soapstone tiles, and placed atop a pedestal, Christ the Redeemer stands watch over Rio de Janeiro from its perch on Corcovado. With Brazil’s Guanabara Bay in the distance, the statue keeps an eye on the fabled beaches of Ipanema and Copacabana. Passionate, dynamic, colorful, Rio is a city that is bursting with a zest for life. This energy is palpable during the numerous celebrations and events that have taken place in the city, including the Summer Olympics, two World Cups, Carnival, and more. Rio de Janeiro is home to the expressive dance of the samba, which perfectly embodies the high-tempo rhythms of the city.

Whether it is the sound of a record by bossa nova pioneer João Gilberto or the reverberations of a massive Madonna concert on Copacabana Beach, Rio does not cater to those looking for peace and quiet. Beyond the musical output, the city is also a major influence in the world of design, inspiring the likes of Oscar Niemeyer and Roberto Burle Marx. Then there is Copacabana Palace, a true icon of the Rio landscape and the hotel of choice for members of the jet set for the past century. This and more pop off the pages of Assouline’s Rio de Janeiro, a travel coffee table book that captures the soul of one of Latin America’s most vibrant cities, with local insights from Bruno Astuto.

Thank you for choosing Eichholtz Long Island. We are committed to delivering your luxury furnishings with the utmost care.
Below you will find our clear, straightforward guide to shipping and deliveries.


Delivery Timelines
We source our collection globally to ensure the highest quality. Processing times depend on item location:

• In-Stock (USA): Ships from our North Carolina warehouse in 10–14 business days.

• In-Stock (International): Ships from our Netherlands warehouse in 4–8 weeks.

• Atelier (Made-to-Order): Custom pieces are crafted and shipped within 4–6 weeks.

• Backordered Items: We will provide an estimated shipping window via email and notify you of any schedule updates.
  
  

Note on Atelier Products: Full payment is required at the time of purchase for all Atelier items. Because these pieces are made-to-order specifically for you, all sales are final and are not eligible for returns, cancellations, or refunds.

Your Eichholtz sales representative will reach out after your custom order request is placed.

Shipping Methods

• Curbside Delivery: Large or fragile items are delivered on a pallet to the first dry area at ground level (e.g., driveway or porch). Drivers do not enter the home or remove packaging.

• White-Glove Delivery: (Subject to availability) Includes delivery to your room of choice, light assembly, and removal of all packaging materials.
  
  
  

Your Delivery Appointment
All freight deliveries require an appointment.

• Access Check: Please confirm that all elevators, doorways, and hallways can accommodate your items before ordering.

• Fees: If a delivery cannot be completed due to access constraints or a missed appointment, the carrier may charge redelivery or storage fees.
  
  

Receiving Your Order
Important: Please inspect your shipment immediately upon arrival.

• Visible Damage: If the box or product is damaged, note it clearly on the Delivery Receipt before signing. Take photos of the damage from multiple angles.

• Severe Damage: You have the right to refuse delivery if the item is significantly compromised.

• Concealed Damage: If you find damage after unpacking, please contact us immediately to begin a claim.
  
  

Shipping Destinations & Restrictions

• We ship exclusively within the contiguous United States.

• We cannot ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations at this time.
  

Changes & Cancellations

Before Shipping: Requests to cancel or modify an order must be made before the item leaves the warehouse.
After Shipping: Once an item has shipped, any changes or cancellations will be processed as a Return, and return shipping fees will apply.


Need Help?

If you have any questions or require assistance with your order, please do not hesitate to contact our Support Center at info@eichholtzlongisland.com.